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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,015 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

SP

Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

SH

Aug 29, 2022

This is one of the best courses I've attended. The instructor was impressive. I learned a lot from this course. I absolutely recommend this course to anyone willing to improve her/his communication.

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426 - 450 of 513 Reviews for Improving Communication Skills

By James M

Mar 6, 2025

There is valuable information in this course which I have already used in my life. Still, I was bothered by the organization and focus of the course. The course should be titled Behavior and Communication. There is little time spent on actually improving communication skills and more time on human behavior and mostly bad behavior at that.

By Karen Y

May 11, 2020

Did not feel I learned as much as I could because quizzes were not permitted to be taken without grade as an auditor. I was able to take quizzes in other classes which was a much more beneficial approach to learning. I enjoyed the professor and the material, however, and thank you for offering this free course during my COVID-19 quarantine.

By Mehrunisa B

Jan 4, 2020

An incredibly motivational classes besides of thought provoking. It helps to think over good perspectives of every actions. Makes me to built firm relationships. And to cultivate new ideology. I leant when to trust and when not,and benefits of goal settings, Key ideas about deception, effective speaking...

By Himanshu

May 13, 2020

This course helped me a lot. Many a times I was able to relate to the teachings ang examples and other times I was left thinking, pondering over the lessons and consequences. It will definitely help me being a better version of myself. Thanks to Coursera to introducing us to such a wonderful course

By Yuliya P

Jun 5, 2018

Quite useful though in some cases quite general. Very easy to follow the presenter. The idea of the course is to get some take-away points and start practicing them in your daily life. So don't expect to become a professional communicators but rather expect some useful ideas. Thank you!

By James E

Dec 13, 2019

This course is incredibly realistic and awesome. It gives different psychological approaches to solving several different niggling issues as 'how to gain trust' and 'detection deception'. However, some points expatiated I think could be viewed more relatively. Especially signalling.

By Álvaro M

May 9, 2022

I really liked the course, and the instructor as well (it was easy to understand him). Also I would rather name the course more related to the "Communication Process" itself than with a set of tools or skills to be applied or enhanced through it.

By Meghavi B T

May 16, 2018

Back to basics course on communication. Well developed modules as communication is not just jargons, vocabulary but also about building a relation. The faculty Prof. Maurice is extremely knowledgeable and well researched on the topic.

By Manuel G

May 12, 2017

Very interesting. From my point of view, it offers a good grasp of the theorethical basis which underlies the different phenomena explained and good practical stories which illustrate them. I enjoyed it and recommend it.

By Luca B

May 14, 2020

Through several examples, the course explains a lot of the ins and outs of communication. It is well built and consistent, focusing on ways to understand and enhance how to communicate in a constructive manner.

By Lucas P

Jul 17, 2022

Really great lecturer. As previously mentioned materials including layout are not the best. They somehow only repeat what was said however would beneficial to have document in the form of syllabus or guidance.

By Ramiro J S A

May 3, 2020

Although the course deals with very important topics about communication in different settings, especially in business, it does not integrate these concepts with the other courses in this specialization.

By Mandhir S

Apr 6, 2021

Decent course. Good basic understanding. However, some of the examples left us hanging ie what about the Cop who convinced the suspect to plead guilty - how did he do it, why only in half hour?

By Maryam A

Jan 12, 2022

The material is a bit tough and the ppts arent as elaborative/helpful as they should be with regards to the specific points tested in quizzes. Otherwise, the instructor is great

By Igor L

Apr 11, 2020

The course covers very important and interesting topics in a very accessibe way. I would like to get more practical tips on how to implement what is tought in a real life.

By mohsen a

Dec 5, 2023

That was an unique experience to improve my communication skills. Lessons were so useful and easy to understand. Thanks a bunch Coursera for this course.

By Pierre-Yves B

Apr 4, 2018

Very informative, but I would have liked some more practical experience or exercises. The many examples given were very illustrative though. Good course.

By Paula S

Aug 11, 2022

The course was very informative and contained useful information. It was a little difficult to understand at times, as the professor slurred his words.

By Nassia B

Sep 18, 2020

Almost all materials were incredibly useful, apart from the Goals section in Week 4 - I didn't really find a connection with communicating effectively.

By Pedro F P

Jul 14, 2021

Very interesting content shared through the right shape. Full of stories and practical points of view to argue on the thesis behind. Congratulations!

By Maitri J

May 10, 2020

I really enjoyed the videos and the case studies/ stories presented in the videos, they really help me understand the concept in a real life manner.

By Mohamed G M

May 21, 2020

it is a great course and has alot of information in it, it opens your mind to a new aspects that you didnot know that it exists .

By Yasmin A

Aug 25, 2019

Way too much information. I feel it needed to be two courses rather than one. Otherwise, really good content. Thank you.

By Maedeh G

May 25, 2020

This course was very informative for me. I learned some useful information that's gonna help me a lot in the workspace.

By Sarah A

Sep 17, 2020

The presenter is really good. I wish if there was more connection between various topics talked about in this course.