• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online DegreeExplore Bachelor’s & Master’s degrees
  • MasterTrack™Earn credit towards a Master’s degree
  • University CertificatesAdvance your career with graduate-level learning
Careers
  • Log In
  • Join for Free
    Coursera
    Chevron Left
    Back to Negotiation skills: Negotiate and resolve conflict

    Learner Reviews & Feedback for Negotiation skills: Negotiate and resolve conflict by Macquarie University

    Filled StarFilled StarFilled StarFilled StarHalf Faded Star
    4.7
    stars
    766 ratings

    About the Course

    Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work
    environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about
    organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will
    develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning
    activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power an...
    ...

    Top reviews

    JB

    Jul 19, 2023

    Filled StarFilled StarFilled StarFilled StarFilled Star

    It was a very thorough course. I learned quite a bit from it. I am now using this knowledge in my everyday life. Thank you for providing this course content. I recommend taking this class.

    SD

    Jun 9, 2020

    Filled StarFilled StarFilled StarFilled StarFilled Star

    The instructor described the lessons nicely. This is an important course for the HR professionals. I learnt and enjoyed this course much . This course will help me build career in life .

    Filter by:

    1 - 25 of 204 Reviews for Negotiation skills: Negotiate and resolve conflict

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By sangram d

    •

    Jun 10, 2020

    The instructor described the lessons nicely. This is an important course for the HR professionals. I learnt and enjoyed this course much . This course will help me build career in life .

    Filled StarFilled StarStarStarStar

    By Mayssa S

    •

    Jan 6, 2021

    The course is too theoretical, focusing on authors and their writings without actually expanding to real life applications. Overall, it was dry and not engaging.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By GIBSON M M

    •

    Sep 2, 2020

    I really loved the course it opened my mind in everything that i will do in terms of negotiating and conflict resolution . Thank you very much for bringing this program to me .

    Filled StarFilled StarFilled StarFilled StarStar

    By necmettin m d

    •

    Jun 3, 2020

    great delivery of great content. I was not happy only with one point; the structure was hard to follow. Titles subtitles are vague to track. Sometimes it was hard to understand where we are and in which context we are talking about.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Muhammad I R

    •

    Mar 5, 2020

    Great Learning!

    Filled StarFilled StarFilled StarFilled StarStar

    By Marleen S

    •

    May 5, 2021

    I was disappointed to find this course was of a much lower quality than Leading Transformations, which I enjoyed very much. It comes across too much like an advertisement for the Global MBA, which is frustrating because I've paid for a course, not for an ad! Please check if the materials, videos and the course objectives are aligned, it feels like they aren't. Finally, there's no monitoring of the forum, as someone has asked for the conflict style questionnaire months ago and this has not been addressed.

    Would have liked to give it 3,5 stars but compared to other courses on Coursera, 3 stars felt too low - it's still a very decent course!

    Filled StarFilled StarFilled StarFilled StarStar

    By Адель Н

    •

    Dec 6, 2020

    a bit too theoretical

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Thandeka M

    •

    Jun 12, 2020

    Excellent course that will really help me as an HR professional. The instructor is very easy to understand and he described the lessons in a superbly clear manner.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Petra

    •

    Jul 25, 2020

    Having a background in communications the course broadened my horizons. Dr Andrew has sparked my curiosity and I’m going to follow up on some of the literature he recommended. I agree with N. M D in that on rare occasions I lost orientation. My concrete example is the section on the attribution error. I found that one hard to understand – one or two scenarios would have helped me getting to grips with the material. But again, these are minor improvements on an otherwise great course!

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By shraddha

    •

    Aug 28, 2020

    It was good and given us thoughts while dealing in multi cultural team specially working in MNC or working accross country

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Tasneem B

    •

    Jun 23, 2020

    Great course! I wish everyone would learn from it.

    Filled StarFilled StarFilled StarFilled StarStar

    By Danish J

    •

    Jul 31, 2020

    This course was more theoretical than practical. All models used are very helpful but less practical examples were given

    Filled StarFilled StarFilled StarStarStar

    By Cuauhtémoc G C

    •

    May 13, 2022

    Nice course. It reviews basic negotiating theories, schools, and types of negotiation. If anything, it is too optimistic. I would like to see more practical techniques and advice for negotiating from a lesser power position, or at a disadvantage (which is typically the case).

    Filled StarFilled StarStarStarStar

    By Seva B

    •

    Feb 1, 2023

    The majority of information is theoretical without real-world examples which makes it close to useless. There are some interesting insights but they are rare.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Napoleon A

    •

    Dec 17, 2020

    Many thanks to the team and Dr. Andrew Heys for the excellent course provided. A very insightful course for people that lack theory and expertise in negotiation. Willing to raise a concern or add a constructive (a term often used within the course) comment, epigrammatic slides would also be a great assistance to the attendees.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By AMANDA J

    •

    Oct 31, 2020

    The lessons were very informative, attractive and easily understood. I would be much grateful to the lecturer and all the supporting staff for their endless efforts to make this course a success. Thank you very much.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Luís M B d M

    •

    Feb 10, 2021

    I find the course very useful as my first comprehensive approach to negotiation. Nevertheless, I think it lacks some organised material to help the student get a set of tools to take to their daily life.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Shubham P B

    •

    Jun 22, 2020

    Dr Andrew mentioned and explained the lesson in the best way . I learned and enjoyed the course. These course will help the candidate from all backgrounds

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Reynolds D

    •

    Jun 1, 2020

    One of the best courses I took on the Coursera platform. Induced a lot of learning. Special thanks to the wonderful instructor and Coursera.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Lisa-Marie C

    •

    Dec 3, 2020

    This course was very insightful and gave me insights on how to handle conflict and negations in my personal life as well as in business.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Franziska R

    •

    Feb 27, 2021

    very informative, well explained and well structured with videos, reading material and sometimes some short entertaining TED talks etc.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Georges M

    •

    Nov 18, 2020

    I appreciated this course and consider it to be a reference on negotiations process and in my on-going learning practice. Thank you

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By Chiranth G

    •

    Sep 18, 2020

    I learned some new aspects in Negotiations. A new experience in my learning life, Thanks to Maaquaire University & Andrew Heys Sir.

    Filled StarFilled StarFilled StarFilled StarFilled Star

    By marvin e e

    •

    Oct 25, 2020

    I love the practical application through the exam by using scenario... Definitely will go back to the concepts from time to time.

    • Chevron Left
    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • Chevron Right

    Coursera Footer

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog
    • Teaching Center

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok
    Coursera

    Sign up

    Learn on your own time from top universities and businesses.

    ​
    ​
    Between 8 and 72 characters
    Your password is hidden
    ​

    or

    Already on Coursera?


    Having trouble logging in? Learner help center

    This site is protected by reCAPTCHA Enterprise and the Google Privacy Policy and Terms of Service apply.