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Learner Reviews & Feedback for ITIL V4 Introduction to Service Management Concept by EDUCBA

4.9
stars
60 ratings

About the Course

Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success....

Top reviews

HM

Apr 16, 2025

Introduces core ITIL v4 service management concepts with clear explanations, interactive examples, and real‑world scenarios, ideal for aspiring service managers.

JF

May 17, 2025

Strong theoretical overview of ITIL 4’s service value system. Ideal for foundational knowledge but requires external resources for deeper implementation strategies.

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26 - 50 of 57 Reviews for ITIL V4 Introduction to Service Management Concept

By Ramniwas m

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Apr 27, 2025

Solid ITIL basics—clear, concise, and great for beginners in service management.

By Joe L

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May 29, 2025

Engaging and clear breaks down complex ideas into actionable learning points.

By Ramachandra G

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May 31, 2025

perfectly explains service value chains and key relationships for beginners.

By swarali m

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May 28, 2025

Excellent service value chain breakdown for immediate workplace application.

By Lovely P

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Apr 21, 2025

Essential guide to ITIL V4, simplifying service management core concepts.

By Raja B

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May 7, 2025

Superb course, clear concepts, well-structured, and great for beginners.

By Jagadish S

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May 18, 2025

Solid overview of ITIL V4, essential for service management newcomers.

By Manoj P

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May 4, 2025

Solid overview of ITIL V4 service management principles and practices.

By Radha P

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Apr 19, 2025

Clear and concise overview of ITIL V4 service management fundamentals.

By Satish P

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May 20, 2025

Clear, structured overview of ITIL V4 service management principles.

By Preeti N

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May 12, 2025

Clear, concise overview of ITIL V4 service management fundamentals.

By Kedarnath P

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May 11, 2025

Nice course, clear overview of ITIL V4 service management concepts.

By Rakesh s

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May 9, 2025

Nice course, clear overview of ITIL V4 service management concepts.

By Samir s

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Jun 3, 2025

Modern framework for efficient IT service management and delivery.

By Silpa p

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May 5, 2025

Clear framework for efficient, value-driven IT service management.

By Dipti M

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Apr 27, 2025

Solid ITIL V4 primer, simplifies service management core concepts.

By Rashmita s

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Jun 4, 2025

Clear, concise overview of ITIL V4 service management principles.

By Maahi N

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May 25, 2025

Clear, concise overview of ITIL V4 service management principles.

By rajkumar r

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May 9, 2025

Quick and informative ideal for busy professionals starting ITIL.

By J V A

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Apr 30, 2025

Clear, modern framework enhancing IT service delivery and value.

By Guna p

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May 5, 2025

Solid foundation but lacks depth for experienced professionals.

By Pabitra S

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May 2, 2025

Great primer on ITIL V4 and service management fundamentals.

By Chandini S

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May 29, 2025

Essential guide to modern IT service management principles.

By Khusi k

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Jun 1, 2025

Clear overview of ITIL V4 service management fundamentals.

By Gelhi S

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May 27, 2025

Clear overview of modern IT service management principles.