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Learner Reviews & Feedback for Customer Relationship Management by Starweaver

4.6
stars
197 ratings

About the Course

Customer Relationship Management (CRM) is a comprehensive course that explores various aspects of CRM, from data-driven strategies to customer segmentation and loyalty programs. The course is designed in three stages, each building upon the previous one, and includes self-paced learning with pre-recorded video lectures, exercises, and interactive quizzes. Real-world case studies and problem-solving exercises are introduced in the Intermediate and Advanced stages to simulate real CRM challenges. The target audience for this program/course includes: - Sales and Marketing Professionals: Learn to apply CRM principles to improve sales and marketing efforts, foster customer loyalty, and drive business growth. - Customer Service Representatives: Gain strategies to understand and manage customer expectations, leading to increased customer satisfaction. - Business Owners and Entrepreneurs: Understand how to use CRM to create customer-centric strategies, enhance relationships, and utilize data-driven insights. - CRM Specialists and Managers: Stay updated with the latest trends and technologies, while gaining fresh perspectives and innovative strategies in CRM. - Business Analysts: Benefit from the focus on data-driven insights and learn how to use data in creating effective CRM strategies. - Product Managers: Acquire tools and techniques for customer segmentation and data analysis to better meet customer needs. - IT Professionals: Understand the business side of the technologies they manage or develop, with the increasing role of digital tools in CRM. - Students studying Business or Marketing: Gain real-world applications and insights, supplementing their academic knowledge with practical skills. By the end of the course, you will be able to define CRM's significance, analyze customer data for targeted marketing, design effective customer journey maps, integrate CRM with emerging technologies, solve real-world CRM challenges, and craft customer-centric strategies aligned with business goals. Prerequisites for this course include a basic understanding of business principles, an interest in customer service or marketing, familiarity with basic data analysis, tech-savviness, good communication skills, and a problem-solving mindset. These prerequisites will help learners better comprehend and apply CRM principles effectively....

Top reviews

SS

Nov 16, 2023

Best Learning about how make a good relations with customers or clients and understand the basic techniques to develop a relation with customers.

O

Oct 22, 2024

The course is highly recommended for all customer service executives. It empowers you to do better and give the best in the business or the job.

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26 - 50 of 53 Reviews for Customer Relationship Management

By SRIDHARAN N

•

Nov 28, 2023

Very Useful, It helps us understand CRM better

By hadi h

•

Jan 21, 2024

great information and communication

By Md. S I

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Oct 27, 2024

Very effective and easy to leaen.

By Tracey M

•

Sep 5, 2024

It was informative and thorough

By Aviral L

•

Nov 14, 2024

simple and sweat understanding

By Ranken O

•

Oct 27, 2024

very good and helpful course

By Mobasher

•

Apr 6, 2025

It's simple and informative

By Muhannad S

•

Jun 14, 2024

very informative and useful

By RIYA D

•

Aug 24, 2024

it was a great experience

By Anyanso N o

•

Oct 25, 2023

Very impactful

By USHMA J

•

Jul 28, 2024

very nice

By ZOMA A

•

Mar 27, 2025

super

By Vimal s m

•

Jan 25, 2025

good

By Nawal N a

•

May 4, 2024

good

By anjani k

•

Jan 25, 2025

NA

By RAMLAL K

•

Sep 24, 2024

Ok

By Jennifer C

•

Feb 13, 2025

It should also have visual elements that help student to fully understand the concepts explained.

By Agata P

•

Feb 18, 2025

I really enjoyed the course, but it could use more visual effects for better learning process

By Abdirisak O

•

Oct 4, 2023

it great.i really enjoy this course the lectural expriance about this course .

By Preetam

•

Nov 29, 2024

The explanations could be more explanatory and detailing

By Evita K

•

Oct 2, 2024

Good overview for a beginner

By Birendra K

•

Mar 28, 2025

good course

By Mogamat M

•

Jun 23, 2024

Informative

By Farah A

•

Nov 29, 2023

excellente

By Ahmed H

•

Jul 4, 2024

not bad