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Google IT Support Professional Certificate

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Google

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates
Nick Eskelinen
Phelan Vendeville

Instructors: Google Career Certificates

Top Instructor

1,777,947 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.8

(184,384 reviews)

Beginner level
No prior experience required
Flexible schedule
4 months, 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(184,384 reviews)

Beginner level
No prior experience required
Flexible schedule
4 months, 10 hours a week
Learn at your own pace
Build toward a degree

Professional Certificate - 5 course series

What you'll learn

Skills you'll gain

Category: Malware Protection
Category: Hardening
Category: Generative AI
Category: Network Security
Category: Data Security
Category: Wireless Networks
Category: Cryptography
Category: Cybersecurity
Category: Authentications
Category: Technical Support
Category: Threat Modeling
Category: Security Awareness
Category: Security Controls
Category: Encryption
Category: Firewall
Category: Wireless Security
Category: Authorization (Computing)
Category: Information Assurance

What you'll learn

Skills you'll gain

Category: Command-Line Interface
Category: Technical Support and Services
Category: Linux File Systems
Category: Operating Systems
Category: File Systems
Category: OS Process Management
Category: Remote Access Systems
Category: File Management
Category: Software Installation
Category: Systems Administration
Category: Linux Commands
Category: Identity and Access Management
Category: User Accounts
Category: Linux Administration
Category: Authorization (Computing)
Category: Microsoft Windows
Category: Linux
Category: Powershell
Category: Desktop Support
Category: Package and Software Management
Category: System Monitoring
Category: Windows PowerShell

What you'll learn

Skills you'll gain

Category: Information Technology
Category: Software Systems
Category: Technical Communication
Category: Computer Networking
Category: Software Installation
Category: Customer Support
Category: Technical Support
Category: Computer Hardware
Category: Microsoft Windows
Category: Linux
Category: Desktop Support
Category: Troubleshooting
Category: Binary Code
Category: Technical Documentation
Category: Hardware Troubleshooting

What you'll learn

Skills you'll gain

Category: OSI Models
Category: Network Infrastructure
Category: Network Security
Category: Wireless Networks
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Computer Networking
Category: Virtual Private Networks (VPN)
Category: Network Architecture
Category: TCP/IP
Category: Network Protocols
Category: Network Model
Category: Ipv4
Category: Routing Protocols
Category: Domain Name System (DNS)
Category: Troubleshooting
Category: Network Troubleshooting

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Backup
Category: Virtualization
Category: Lightweight Directory Access Protocol (LDAP)
Category: Windows Servers
Category: Disaster Recovery
Category: Network Administration
Category: Directory Service
Category: Systems Administration
Category: User Accounts
Category: Data Storage
Category: Active Directory
Category: Linux Administration
Category: Lightweight Directory Access Protocols
Category: Server Administration
Category: Cloud Infrastructure
Category: Cloud Computing
Category: IT Infrastructure

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 

Instructors

Nick Eskelinen
Google
1 Course15,870 learners
Phelan Vendeville
Google
1 Course15,870 learners

Offered by

Google

Why people choose Coursera for their career

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (4/1/2024 - 4/1/2025) ² Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.