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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
159,116 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

IA

Jan 8, 2020

I recommend this course to everybody that is looking into starting a career in IT Support IndustriesAlso for Experienced IT Support Specialist in order to gain additional knowledge and useful skills

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

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8701 - 8725 of 10,000 Reviews for Technical Support Fundamentals

By jared h

Aug 19, 2018

They do a very good job of taking you step by step along the way could not have asked for better!

By Satya T

Apr 26, 2018

Very nice, learn a lot from this course. It's the basic foundation to be an IT support specialist

By Elson M

Apr 6, 2018

Very steady pace. Material matching almost very, if not, completely thorough with the assessment.

By Jeanny B

Mar 20, 2018

I relearned concepts that I had forgotten, and it was great to learn from the comfort of my home.

By John W D

Mar 15, 2018

I learned a lot. I was very happy with how the course was laid out. Well done. Clear and helpful.

By Meghan R

Mar 11, 2018

Great Course! The overview really helps you to see all that you will learn in the courses ahead.

By Wesley H

Mar 2, 2018

Great instructors, the lessons are great for anyone who wants to get into Information Technology.

By Hakim R

Feb 25, 2018

I love the way talk about tech info in here very good any one can learn once they take the course

By Fellow T

Apr 16, 2025

Overall, very good. A good place to start if new to IT or as a refresher to update your skills.

By Alan d J V L

Dec 19, 2024

Excelente curso, enseña todo lo fundamental para empezar como asistente de soporte tecnico en IT

By Peter R

Aug 16, 2024

One of my best choices ever made on the road to IT certification. Thank you Google and Coursera!

By Derrick S A

Feb 23, 2024

IT is my Passion and I desire to become a Professional IT player my dream is to Work with Google

By Tony K

Nov 10, 2023

This course is very in-depth. I have taken computer courses before and I am learning new things.

By Grant K

Jun 5, 2023

Engaging and so valuable! I appreciate the experts talking about the IT fundamentals so clearly.

By Dr. D K

May 30, 2023

It is a great experience. It started with very basic details and ended with lots of information.

By john p

Apr 15, 2023

I am very pleased with this course for beginner , although there is always room for improvement

By Jayson C

Mar 23, 2023

Learned so much from the course and very excited to continue learning and starting a new career!

By Bonnie L K

Mar 22, 2023

I was very surprised how easy this course was to understand. Everyone was very helpful as well.

By Abdul A

Mar 8, 2023

enjoyed a lot during course , a great opportunity to learn under professionals

thank you coursera

By Qura-tul-Ain

Feb 19, 2023

My studying journey was really amazing and I enjoyed alot studying new things with new Teachers.

By Steven D

Jan 25, 2023

This was a great first hand look into the world of IT, thank you for making this available to us

By Adisa, M A

Jan 24, 2023

This is an interesting refreshing Information Technology Technical Support foundational program.

By Antonio p

Dec 7, 2022

Great for someone who has no inclination of what IT is. Thank you for your time and generousity.

By Ángel O

Nov 1, 2022

A good course with the basics about IT. The resources are good and the information still updated

By Ashley

Sep 30, 2022

Very straight-forward and interesting with lots of analogies so a beginner user can understand.