The course briefly covered major topics to let you get a feel for what you will be doing and give you a basic understanding of the course. It was a good combination of listening to videos, reading and taking quizzes. It was great for a beginner course.

Amazing concise content which is amazing for high school students that have taken an (AP) advancement placement class on Computer Science. Hobbyists that program using software in Java, Python, and C++ will easily understand the content in this course.

I really enjoyed the online course. I thought it was well planned and layed out, easy for me to follow. The work load(h.w. & test)was just enough, so i could finish everything with enough time, learn about the topics and not feel over loaded and rushed

This course was amazing. I enjoyed every Teacher! They wer all very skilled and really made it easy to understand exactly what they were teaching and or the point that they were wanting me to understand.

Thank you to all the teachers for your help!!!!

I love it! It's great for beginners who are just starting on their path to IT Support. Concise yet helpful content, which is great for me since I am able to allot time for myself to study and learn through the course in chunks. Keep up the great work!

I have been in IT held desk support for years and there was still SO MUCH for me to learn and take away from this program. Highly reommend that even if you are a veteran in the field this is such a good refresher and pretext to a deeper understanding.

Much greatful for this opportunity ,we did it together and finally a step in the right direction.It woundn't have been possible without the support of each and everyone of you#never back down.

and indeed to every one community i say a very big THANK YOU

Очень хороший курс для начинающих пользователей компютеров, много полезной информации о том как работает система, как собрать,компютер, как рабтать с виртуальной машиной а так же как пройти собеседование и помогать людям решать их проблемы с компютером

Even though I have some experience already in assisting others with IT related issues, I found that this course broadened my knowledge incredibly. I enjoyed the motivating aspects of the course and the instructor delivery. Everything was well designed.

Getting Coursera to recognize grading from the external learning tool the first time it was used was the most difficult part, though the instructions explained it perfectly. Other than that, it was a very straight forward and easily understood process.

It was the great learning experience with the enthusiastic tutors of Google. I learned some of the important fundamentals of IT from ground level which everyone should be aware of in today's world. Thanks for giving this opportunity to learn and grow !

Excellent introduction to computer IT. Cover the fundamentals and core concepts. Much of it I knew, but what I didn't know, filled in a ton of big holes. For someone who knows nothing about IT, this course is a perfectly paced start. Well done, Google!

This was an amazing course and I cannot wait to continue my education in the IT Support Specialist certificate. I really enjoyed learning about the fundamentals of IT and Computer Science, and look forward to more in-depth discussions about everything!

I really enjoyed these online classes. I've attempted online learning before, but the visual aids of actual people lecturing and showing examples were huge in helping my understanding throughout the course. I look forward to learning more via Coursera.

amazing course, very fun and productive at the same time, I gave 5 stars but at one point the VM stopped working even though I finished the task, but it only took me 10 minutes to redo so I guess it wasn't too much of a train smash. Highly recommended

Highly reccomend for the entry level beginner! It teaches you everything that you need to know and prepares you for your career in the IT industry. Whether you are new or need to brush up on the fundamentals of IT, this is the course you NEED to take!

I'm really enjoying this course and ca't wait to learn more. This will not be my only certification from Google! I will continue to seek knowledge and get familiarized with different roless in IT. Thanks Google and other companies for changing lives!

I first of all thank Google and Coursera for this learning platform. It was very amazing as a beginner learning this module, I earn a lot and the course is really great and I'm ready to continue with the next module .Thanks and best regards to you all

Great learning experience.

Learning the fundamentals of technical support and how to help others, from troubleshooting, customer service, networking, operating systems, and more, allows me to grow in a career I have been interested for many years now.

Awesome. This course did a great job of giving an outline of what an IT support professional does and how he/she is expected to behave. I really enjoyed the soft skills like customer service and dealing with difficult situations taught in this course.

A course built in a very logical and understandable way. I recommend this course even to people who do not provide IT support. These tutorials are helpful for both people who use a computer at home and people who work with a computer on a daily basis.

This was a really good first step for someone who's never really done anything in IT, such as myself. It gives enough general broad information to cover what you'll see in IT and in later courses, but keeps it interesting enough to want to keep going.

I already knew a fair amount about computers but this course did teach me quite a bit, like more terminology, I can read and write binary (which might not be as useful, but still fun to know) and working on other operating systems that aren't Windows.

Great, and easy to use beginner intro to IT Support. I've started programs for many different career paths since I graduated from high school; but nothing has captivated me quite like IT has. So much fun and I'm so excited for the remaining courses.

I had no idea how a computer works at the beginning. we have learned a lot of fundamentals of the computer itself example how to put it together or how the network and the systems operate to name a few. This course is giving me hope and determination.