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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
159,116 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ZT

Oct 20, 2020

function setup (){bacground( 255. google is the best . 255.0);It was amazing!!!! ;I will definitely continue to the next course. I gained a lot of interesting information. ; highly recommended. ; }

GS

May 3, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

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9701 - 9725 of 10,000 Reviews for Technical Support Fundamentals

By Radka F

Mar 28, 2020

What I love about the course was the authenticity of the team involved into its creation

By Deleted A

Mar 5, 2020

Very basic and informative class! Perfect for starters who want to start a career in IT.

By Matthew S

Feb 22, 2020

i enjoyed the course as it challenged me to use my critical and regular thinking skills.

By Cassia M W

Feb 13, 2020

Very good! I learned a lot in every week. I thank everyone who will develop this course.

By Samuel R d C

Jan 17, 2020

It was a good experience I learned a lot and I hope when done to find a job in IT field.

By Hamza A

Oct 23, 2019

Completed a 6-month course in just 3 days. Isn't awesome. Thanks to Google and Coursera.

By Nate M S

Oct 4, 2019

Great course for IT beginners or immediate users. Training and Instruction is top notch.

By Andrew L R

Jul 8, 2019

Great introduction the IT field. Looking forward to the more detailed technical courses.

By Victor O

Jul 7, 2019

An insightful and in depth knowledge of Computers and IT in general, Thank You Coursera!

By Michael H

Jun 29, 2019

Great survey of the foundations of tech support. Exercises are creative and informative.

By Oluseun A

Apr 14, 2019

The course is great and could not have asked for a better way to learn the fundamentals.

By Joshua C

Mar 3, 2019

After two weeks of learning I’m hooked! I love this program and it’s easy to understand!

By Angel M

Feb 27, 2019

This is a great course. Very informative and really teach you how to get job done right!

By Arturo S

Jan 21, 2019

Good course. Easily covers the fundamentals. Highly recommend this course for beginners.

By Nicole r

Jun 7, 2018

Loved it, I learned quit a bit and I'm even more excited to get deeper into this course.

By Yury N

Apr 12, 2018

Thanks for course! Excellent! Especially thanks for all your team, you made amazing job!

By Heidi T

Mar 9, 2018

Really enjoyed this course. It has given me a basic understanding of what IT support is.

By ELHADJI N

Mar 4, 2018

Very well put together, classes are very informative and easy to understand.

recommended

By Anita I

Feb 26, 2025

Great course. I only wish there were more practice problems through the Qwiklabs system

By Edan D A T

Feb 2, 2025

Very informative and a quick guide to all you need to know as an IT Support Specialist.

By Nazir A

Jun 22, 2024

I have enjoyed learning in this format and feel that the course is set out really well.

By Lucemi d S F

Jun 19, 2024

Excelente. Aperfeiçoa ainda mais nossos saberes. Muito boa a experiência de apredizegem

By Charlean B

May 19, 2024

Digestible chunks of knowledge. Appreciate the interactive videos and knowledge checks.

By Eric T

Mar 20, 2024

This is a good course if you are thinking about starting in the Technical Support role.

By Christian O

Jan 22, 2024

The course was well structured, the lab were just as real. the experience is priceless.