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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
159,116 ratings

About the Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

IA

Jan 8, 2020

I recommend this course to everybody that is looking into starting a career in IT Support IndustriesAlso for Experienced IT Support Specialist in order to gain additional knowledge and useful skills

JM

Feb 14, 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

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8576 - 8600 of 10,000 Reviews for Technical Support Fundamentals

By Justin M

Oct 3, 2018

This is an excellent course to take if you have no experience in the Information Technology field.

By Gordon L I

Jun 14, 2018

Great course that gives you a broad idea of the topics the certificate will cover. Great refresher

By Justin T

Apr 16, 2018

I liked this course, it was VERY easy. More of a overall introduction than a learning experience.

By Carson B

Mar 9, 2018

All of the instructors were great, the course was easy to navigate and had a lot of good material.

By Malia F D L F

Feb 27, 2018

So far so good. I fixed my own computer with only learning what I've learned in this first course.

By Deleted A

Jan 29, 2018

I like it, it is helpful keep doing it but it has some technical problems that still not solving .

By Jerome G

Jan 31, 2025

I liked the instructors and the speed of delivery. also easy to review and go back to learn more

By Shahrzad R

May 28, 2024

i need help for verified my ID, please some one contact to discus about my issues; thanks for all

By Oleksii G

Apr 7, 2024

It is an awesome course for a beginner and anyone who wants to dive into the IT field! Thank you!

By Jeffrey D

Mar 8, 2024

The lessons in this course were concise and understandable. I learned a lot and had fun doing it.

By Blessing A

Mar 5, 2024

If you are new in the IT career path, I fully recommend this course without any reservation 100%.

By Amy K

Dec 8, 2023

absolutely so well done. if you have any doubts, ignore them because this course is so well done.

By Efrain G

Sep 22, 2023

Provided a lot of information and has helped grow my passion for pursuing a career in technology.

By Erik B

Sep 22, 2023

This course is absolutely excellent! It has proven to be very informative and has helped me grow!

By Maadh A

Sep 13, 2023

its good for people who have no idea about computers and have no computers knowledge what so ever

By Siraj K

Aug 13, 2023

Excited to share that I've completed the Google Certificate in IT technical support fundamentals!

By MOHIB U

Aug 10, 2023

This course help me understand what is IT and its Role really love it and its really professional

By Darkryder

Jul 20, 2023

Excellent course. It covers all of the fundamentals that a person needs to start on the helpdesk.

By Mihail K

Jul 4, 2023

I love the introduction to IT support this gave, I hope the rest of the courses are just as good!

By LVD M

Jun 7, 2023

Easy Instructions, Current Information, Real IT professionals sharing their knowledge! Excellent!

By adhi y

May 16, 2023

Wow, Nothing more best then Coursera, i really love joint in this course, its really fun to learn

By Bala R

Apr 16, 2023

Good course. I really learned a lot about IT technical support fundamentals.

Thank you.

Bala Raman

By Usman Z

Mar 5, 2023

It was a great journey of learning new things about computers, customer service, internet & more.

By Mevan K

Mar 5, 2023

Awesome and i recommend this course for any biginer or any one who wish to refresh there memorry.

By Joshua C

Jan 19, 2023

The first course is very fun and such an informative way of teaching the first step in IT support