Great starting point for those looking to start a career in IT Support. This course will give you a very solid foundation.

I learned so much. I had only the most basic understanding of IT, and now I am confident that I can answer basic questions.

Exciting, educative, i as suprised that the classes got practical as well . i.e. assembling a system unit, that was amazing

Highly recommended the course to IT field interrested personnel irrspective of their academic or professional backgrounds.

A good mix between refreshing of the base concepts and interview/customer support skills, even for those who already know.

This course provides very details about technical and a lot of really useful advice for trouble shooting in the real life.

great course prefer everyone to take it, because it gives alot of information to new comes who doesn't have any background

The course was very well explained thank you to all the Google Experts that gave a helping hand. Thank you again so much .

highly educative and easy to understand lectures, I am so happy obtaining my certificate in Technical Support Fundamentals.

Great introductory course. Presentations are well organized and beautifully explained. Can't wait to continue on this path.

Its a great introduction to the I.T field, for those who are unaware of the internals and externals of the computing world.

This was a good layout of the fundamentals of Technical Support. Now I'm excited to get into the deeper technical support.

I found it interesting, the last part of how we can interact with the user. We definitely need a lot of patience sometimes.

Very accessible information. Well suited to working parents who don't have big blocks of time to sit at a device and work.

The Certificate could have said "credited Course" instead of non-credit. Then the certificate value would be more valuable.

Was very helpful enjoyed every moment of the course would recommend to anyone wanting to learn it will absolutely help you.

I thought this was a good basis for starting with a program of this nature. I learned a lot in regards to basic operations.

Great for a refresher and for newcomers who wishes to enter the IT field. Information was both new and refreshing to learn.

It was an fantastic Journey, and I think you guys are making an history and its pleasure to be a part of it as a student !!

Thank you! Very well built course. Clear structure, encouraging knowledgeable lecturers. I liked being part of this course.

Good Experience. Provides a lot of information to become proficient in IT support. Absolutely worth the time and effort.

Very good course. It teaches you the fundamental in IT. Especially working with hardware and installing OS you use everyday

I really enjoyed study with Coursera, the course I followed was very easy to understand and very well explained.

Thank you!

That's a great course. It made me learn new things, remember skills that I've learned some years ago and improve my skills.

This course is an incredible introduction or even a refresher for people interested in Information Technology at any level.