Amazing introductory course, it begins with the history of computers and finishes with troubleshooting, the most amazing part of the course is when the engineer builds up a computer from scratch. Thank you.

The Google's learning program course is very useful for IT learner because it provides real practice with virtual machine on Windows and Debian\Linux interface. We will use both practicing with GUI and CLI.

Be able to get a legitimate basic understanding of everything, and not just hodgepodge information from videos and self-teaching was very helpful in making sure information I have taught myself was correct.

Very good intro to the material, appropriate for someone with no background. For me much of the material was review (but I'm not mad about it!) I feel ready to move on to some more challenging subjects now.

this course was very helpful as everything was explained part by part and i would like to thank all the hardworking employees with google IT support as they did a really great and wonderful job at teaching.

love how the course is set in a way like individual classes, that allow one to learn in detail.

Also love how in depth they go into each subject will continue to further my education thru here thanks courser

I really like this course. Information is compact, necessary, up-to-date and it was fun to learn. The hard things were described simply and in the way I could understand them without many further questions.

I learned a lot of useful information and found some very useful links in the supplemental reading. I'm trying to get into the IT field and this broad overview was a great thing to have right off the bat.

Its a brilliantly planned course I have come across, it gives you an insight on such new perspectives. I loved the trainers/mentors such polite and efficient speakers, I could keep listening to them always.

For a beginner in IT. I think the first course was good, useful, challenging and exciting. I had to put thru I'm sure more of that to come. I'm excited to see what's next. Here go...........Fingers crossed.

This course was very interesting and challenging. I learned many new things about technology and how many of my devices work. I am excited to learn more and go further in the information technology field.

Very excellent course, I really enjoyed it and the way it was put together, how you can scroll down and follow along and read. I will be taking more courses and suggesting the courses to friends and family.

This course is very well structured and it would serve as a great foundation for anyone with little or no IT experience. It did a good job about getting me excited about finish the whole IT Support Program.

This course was very informational in learning the basics of IT support as well as expanding my knowledge on how tech works and what skills I am more proficient at when it comes to understanding technology.

This learning is very important gives you very nice back ground in the technical support field so we tank you guys for improving the world in the technical support field look to learn more in your platform.

This course is very insightful. though most of things I am already aware of But there are other materials that I am able to have a better understand to unlike the understand I had about those topics before.

this course was very helpful and i don't need a technical support for my self

the most interesting thing you learned in this course was the last part

how to make the interview and what you have to do in it

Having no background in computers other than being a user this course is definitely a good starting point for helping me to understand the intricacies of what is going on inside of the machine and internet.

Course 1 was a wealth of knowledge from hardware, to software, labs, and even some customer service skills with interaction questions. I enjoyed this course very much and look forward to the other courses!

I found this course to be an amazing first step towards IT. The fundamentals is exactly what you need when starting anywhere new. Thank you for laying the ground work. I'm looking forward for more to come!

It`s a very good introductory course, with a geral vision of IT Support Concepts.

This is the first step to go to the next courses, in it you will get a basic introduction of all themes of the next courses.

I really like and have been enjoying The Technical Support Fundamentals classes through Coursera and Google. Thank you for helping my dream come true and now I am started in a career I was meant to be in!

This course provides a great foundation to learning the basics of IT. Very easy to follow and the supplemental reading materials expand your understanding and are great resources to save to your Favorites.

I found this course to be very informative and straight forward for newcomers or people with intermediate level knowledge alike. I very much enjoyed the content and look forward to completing more courses.