Skills you'll gain: Network Security, Package and Software Management, IT Infrastructure, Computer Networking, Information Systems Security, Systems Administration, Microsoft Windows, Cybersecurity, OSI Models, Cloud Management, Encryption, Technical Support, Network Troubleshooting, Disaster Recovery, Operating Systems, Help Desk Support, TCP/IP, Computer Hardware, Linux, Software Installation

Skills you'll gain: Budget Management, Project Schedules, Scope Management, Project Scoping, Scheduling, Stakeholder Engagement, Work Breakdown Structure, Cost Estimation, Requirements Management, Timelines, Stakeholder Communications, Project Management, Resource Management, Resource Allocation, Project Estimation, Sprint Retrospectives, Service Level Agreement, Performance Measurement, Key Performance Indicators (KPIs), Quality Assessment

Skills you'll gain: Data Governance, Database Management, Incident Management, Problem Management, Disaster Recovery, Service Management, Asset Management, Business Continuity Planning, Business Continuity, Service Level Agreement, Information Technology Operations, Computer Security Incident Management, Information Systems, IT Infrastructure, Security Controls, Contingency Planning, Capacity Management, Data Security, System Implementation, Patch Management

Skills you'll gain: Operating Systems, Databases, Software Development, Information Technology, Collaborative Software, Network Troubleshooting, Desktop Support, Network Security, General Networking, Network Administration, Data Storage, Hardware Troubleshooting, Technical Support and Services, System Configuration, Computer Hardware, Application Security, File Management, Computer Security Awareness Training, Software Installation, Peripheral Devices

Skills you'll gain: Web Content Accessibility Guidelines, Diversity Awareness, Disabilities, Technical Communication, Diversity Equity and Inclusion Initiatives, Interactive Learning, Verbal Communication Skills, Education and Training, Visual Impairment Education, End User Training and Support, Microsoft Windows, Productivity

Skills you'll gain: Malware Protection, Microsoft Windows, Network Security, System Configuration, Cybersecurity, Command-Line Interface, Mac OS, Unix, Application Security, Operating Systems, Software Installation, Network Administration, Hardware Troubleshooting, Mobile Security, Technical Support, Change Control, File Systems, Encryption, User Accounts

Skills you'll gain: Generative AI, Cloud Management, Cloud Engineering, Cloud Infrastructure, Prompt Engineering, System Support, Data Ethics, Artificial Intelligence, System Monitoring, Technical Communication

Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Service Management, IT Management, Service Design, Service Improvement, DevOps, Innovation, Agile Methodology, Supplier Management, Continuous Improvement Process, Governance

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Performance Metric, Service Improvement, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Help Desk Support, De-escalation Techniques, Communication Strategies

Skills you'll gain: Local Area Networks, Software Installation, Command-Line Interface, Microsoft Windows, System Configuration, TCP/IP, Linux, General Networking, Patch Management, Operating Systems, User Accounts, Network Routers, System Monitoring, Network Troubleshooting, Mac OS, Technical Support, Firewall, File Management

Skills you'll gain: Network Troubleshooting, Network Monitoring, Technical Communication, Technical Support and Services, Technical Support, Network Administration, Debugging, Problem Management, Network Analysis

Skills you'll gain: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Technology Strategies, Process Improvement